Frequently Asked Questions

FAQ - Medicare Agent HQ Platform

  • The Training Department, LLC is a specialized Medicare Insurance training company dedicated to empowering insurance professionals with comprehensive knowledge and skills in Medicare Insurance Sales. Our flagship platform, Insurance Training HQ, is tailored specifically for Medicare insurance agents and agency leaders. Through Insurance Training HQ, we offer a wide range of e-learning courses, sales resources, compliance support, webinars, and consulting services designed to help agents and agencies enhance their performance, maintain compliance, and confidently expand their business.

  • Our programs serve two main groups:

    • Independent Agents who want to sharpen their skills, boost sales confidence, and stay ahead of industry changes.

    • Business Leaders who want structured, scalable training solutions and consulting support to empower their agents and strengthen their organizations.

  • Members gain full access to:

    • On-demand Medicare training courses and micro-learning videos

    • Downloadable job aids, sales tools, and how-to resources

    • Live and recorded webinars

    • Industry updates and compliance refreshers

    • Monthly new content and continuous platform improvements

  • Every month! We release new webinars, e-learning courses, and downloadable tools to help you stay ahead of trends and regulation changes.

  • Yes! As new e-learning courses, job aids, and webinars are added, they’re automatically included in your membership. You’ll never have to pay extra for new training content — it’s all part of your subscription.

  • The Monthly Membership is $80/month, billed automatically each month.
    The Yearly Membership is $880/year, which gives you one month free!

  • Both plans include the same content and access. The difference is simply billing preference — but yearly members enjoy long-term savings and peace of mind knowing their membership is secured for the full year.

  • Yes! You have full control of your account and can cancel or renew at any time. You’ll continue to have access until the end of your billing period.

FAQ - Agent Success Strategy

  • The Agent Success Strategy is a customized onboarding and development program designed to help insurance agencies build stronger, more successful agents. We work with you to assess your current processes, identify gaps, and create structured systems for training, performance, and long-term growth.

  • This program is ideal for agency owners, managers, and business leaders who want to improve agent onboarding, enhance compliance and sales training, or establish a scalable training infrastructure. Independent agents seeking structured development support are also welcome to participate.

  • The Core Membership provides you with unlimited access to our expanding library of training resources — including e-learning courses, live webinars, training videos, agent tools, and a monthly newsletter — all carefully crafted to keep you informed, compliant, and confident in your professional growth.

  • You can start by completing the intake form on this page. Once submitted, you’ll be directed to schedule a 45-minute consultation with Jay, where you’ll discuss your goals, challenges, and next steps toward building your custom strategy.

  • Absolutely. Every agency has unique needs — from onboarding and sales training to performance tracking and compliance support. We’ll tailor your strategy to match your team’s structure, experience level, and business goals.

  • Yes! Individual agents can join our Core Membership to access professional Medicare training content, compliance resources, and ongoing support designed to help them succeed independently or within their current agency.